Frequently Asked Questions
What is included in The Candlelight Experience?
As a member, you’ll receive:
✔ One 17 oz. Candle of the Month
and/or
✔ One 2oz. Linen Spray
✔ Exclusive guided self-care tips & affirmations
✔ Member-only sales & flash discounts
✔ Early access to new product launches
This Experience is perfect for those who want to experience self-care with a beautifully curated candle each month, along with special perks!
How much does The Candlelight Experience cost?
The Candlelight Experience is $28.99 or 38.99 per month. This cost includes your monthly candle and all membership benefits.
When will I receive my order?
📦 All orders ship after the 15th of each month.
📅 If you subscribed before the 15th of the month, you will receive one self-care package during the current cycle.
🎁 If you subscribed after the 15th, your first order will be shipped in the next cycle with a special Welcome Bonus:
Two 17 oz. Candles (instead of one!)
and/or
Two Self-Care Items (equivalent to two self-care packages)
For example, if you joined on February 19, 2025, your first shipment will arrive after March 15th, including your two Self-Care packages!
Can I choose my Candle of the Month?
The Candle of the Month is carefully selected to offer a new and exciting scent experience each month. This ensures you always have something fresh to enjoy. If you have allergies or scent sensitivities, please reach out to us, and we will do our best to accommodate you.
How do I access my exclusive Candlelight Experience discounts?
Candlelight Experirnce members receive exclusive sales & flash discounts via email. Make sure you're subscribed to our updates to take full advantage of these special offers!
What does early access to new product launches mean?
As a member, you'll get first dibs on new candle collections, seasonal releases, and limited-edition products before they are available to the public.
Can I cancel my membership anytime?
Yes! You can cancel anytime before your next billing cycle. Just log into your account and manage your subscription settings.
Please note: If you cancel after your payment has been processed for the month, your order will still be shipped.
What happens if my payment fails?
If your payment fails, you’ll receive a notification to update your payment details.
If the payment is not resolved within 5 days, your membership may be paused until updated.
How do I update my shipping or billing information?
Log into your account and navigate to the Membership Settings section to update your shipping address or billing details. If you need assistance, email our support team at hausofalico@gmail.com.
How do I contact customer support?
For any questions, feel free to reach out to our team at hausofalico@gmail.com or send us a message through our website. We’re happy to help!
Privacy policy.
Effective Date: February 18th, 2025
Haus of Ali Candle Co. ("Company," "we," "us," or "our") values your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website (www.hausofalicandlecompany.com), purchase our products, or interact with us. By using our services, you agree to the collection and use of information in accordance with this Privacy Policy. Information We Collect We collect both personal and non-personal information to enhance our services and user experience. Personal Information We collect personal data when you: Create an account or subscribe to our memberships, Make a purchase, Sign up for our newsletter or SMS alerts, Contact customer support, and Participate in promotions, surveys, or reviews. Personal information may include: Name, Email address, Shipping & billing address, Phone number, Payment details (processed securely via third-party payment processors) Non-Personal Information We collect non-personal information to improve our website and marketing efforts. This includes: Browser type and device information, IP address and location data, Pages visited and browsing behavior. How We Use Your Information We use your information to: Process orders & memberships (billing, shipping, confirmations), Enhance customer experience (personalized recommendations, self-care tips), Improve website functionality (analyze trends, optimize performance), Send marketing & promotional updates (only with your consent), and Prevent fraud & ensure security (detect and prevent suspicious activities) How We Share Your Information, We do not sell or rent your personal information. However, we may share it with: Service Provider : Payment processors (e.g., Stripe, PayPal), shipping partners, and marketing platforms that help us operate our business. Legal Authorities: If required by law, such as in cases of fraud prevention or law enforcement requests. Business Transfers: If Haus of Ali Candle Co. is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of the business transition. Your Privacy Rights Depending on your location, you may have the following rights regarding your personal information. Right to Access: Request a copy of the personal data we hold about you. Right to Correct: Update or correct any inaccurate personal information. Right to Delete: Request deletion of your data, subject to legal obligations. Right to Opt-Out: Unsubscribe from marketing emails, SMS, or data sharing with third parties. To exercise these rights, email us at hausofalico@gmail.com. Cookies & Tracking Technologies, We use cookies and similar technologies to: Improve website performance, Personalize content & ads, Track visitor analytics. You can adjust your cookie preferences in your browser settings. Data Security, We take security seriously and implement: SSL encryption for secure transactions, Limited access to sensitive data, Regular security audits to protect against breaches. However, no online transaction is 100% secure, so always use caution when sharing personal details. Third-Party Links, Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing any information. Children's Privacy, Our services are not intended for children under 13. We do not knowingly collect data from minors. If we become aware of such data collection, we will take steps to delete it immediately. Updates to This Privacy Policy, We may update this Privacy Policy to reflect legal changes or business updates. Any revisions will be posted on this page, and significant changes may be communicated via email.
Contact Us
For any questions or privacy concerns, contact us at:
📧 Email: hausofalico@gmail.com
🌐 Website: www.hausofalicandlecompany.com